Terms & Conditions

1. Information We Collect

We collect personal information that you provide directly to us when you register for services, request a repair, place an order, sign up for communications, or otherwise contact us. This information may include your name, phone number, email address, mailing address, billing information, device serial numbers, and repair history. We may also collect information you provide in support requests, warranty claims, or payment authorizations.

We automatically collect certain technical information when you visit our website. This may include your IP address, browser type, operating system, pages viewed, referring website, and timestamps. We use cookies and similar technologies to collect this information. See our Cookie Policy for details.

2. How We Use Information

We use the information we collect to:

• Create and manage your account and logon process.
• Process, fulfill, and manage orders and repair services.
• Send administrative messages such as order confirmations, service updates, and policy notices.
• Communicate with you about appointments, repairs, and customer support.
• Protect our services and users from fraud, abuse, and security threats.
• Improve and personalize our services, website, and marketing.
• Comply with legal obligations and respond to lawful requests from public authorities.

3. Payment Processing and Financing

We use trusted third party payment processors and financing partners to process payments and provide financing options. These providers, such as Stripe and Affirm, receive the information necessary to process your payment or financing application. We do not store full payment card numbers on our servers unless you expressly authorize us to do so for recurring billing. Please review the privacy policies of our payment and financing partners for details on their data practices.

4. Sharing and Disclosure

We do not sell your personal information. We share personal information only as described below or with your consent:

• Service providers. We share information with vendors and service providers who perform services on our behalf, such as payment processors, shipping carriers, data backup vendors, and analytics providers. These providers are authorized to use your information only as necessary to provide services to us.
• Legal and safety reasons. We may disclose information to comply with applicable law, respond to lawful requests and legal process, enforce our agreements, or protect the rights, property, or safety of Xpress Computer Solutions, our customers, or the public.
• Business transfers. If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. We will require any successor to use personal information in a manner consistent with this policy.
• With your consent. We will share information in other ways when you give us permission.

5. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, and regular security assessments. Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected. When personal information is no longer needed, we will delete or deidentify it in a secure manner.

7. Your Choices and Rights

You may have rights under applicable law to access, correct, update, or delete personal information we hold about you. You may also have the right to object to or restrict certain processing, or to request a copy of your information in a portable format. To exercise these rights or to ask questions about our data practices, contact Legal@XpressComputerSolutions.com. We will respond to requests in accordance with applicable law.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

9. Third-Party Sites and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. Review the privacy policies of any third-party sites you visit.

10. International Transfers

Personal information may be processed or stored in the United States or in other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and indicate the effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

This policy is governed by the laws of the State of Oklahoma. Any dispute arising under this policy will be subject to the jurisdiction of the state and federal courts located in Tulsa County, Oklahoma, except where a different forum is required by law.

1. What Are Cookies

Cookies are small text files placed on your computer or mobile device when you visit a website. Cookies store small pieces of information and help the site work more efficiently. Cookies may be set by the site you are visiting or by third parties that provide services to the site.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Essential cookies. Required for the website to function. These cookies enable core features such as session management and maintaining items in a shopping cart.
• Performance and analytics cookies. Help us understand how visitors use the site by collecting anonymous information about page visits, time on site, and error reports. We use this information to improve site performance and user experience.
• Functionality cookies. Remember choices you make on the site, such as language or display preferences, so we can provide a more personalized experience.
• Advertising and third-party cookies. May be used to deliver relevant ads and measure ad performance. These cookies may be set by third-party advertising partners and are subject to their privacy practices.

3. Third-Party Cookies

Some services on our site are provided by third parties. These third parties may set their own cookies and collect information about your use of the site. We do not control third-party cookies. Review the privacy and cookie policies of those third parties for more information.

4. Consent and Continued Use

By using this website you consent to the placement of cookies as described in this policy unless you disable them through your browser settings. If you disable essential cookies, parts of the site may not function correctly.

5. Managing and Removing Cookies

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies using your browser controls. To learn more about cookies and how to manage them across different browsers, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

6. Mobile Devices

On mobile devices you may be able to manage cookies through your device settings or the settings within the mobile browser or app. App stores and device manufacturers provide guidance on managing app permissions and data.

7. Data Collected by Cookies

Cookies may collect information such as IP address, browser type, pages visited, time and date of visits, and referring website. Information collected by cookies is used in aggregated or anonymized form for analytics and site improvement. We do not use cookies to collect sensitive personal information unless you provide that information directly.

8. Retention

Cookie data retention periods vary by cookie. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie or until you delete them.

9. Changes to This Policy

We may update this cookie policy from time to time. We will post the revised policy on this site and indicate the effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

1. Scope

This Acceptable Use Policy (AUP) applies to all users of Xpress Computer Solutions network, website, hosted services, support portals, APIs, and any other digital services provided by Xpress Computer Solutions, collectively called the Services. By accessing or using the Services you agree to comply with this AUP and all applicable law.

2. Definitions

User means any person or entity that accesses or uses the Services. Account means any user account, subscription, or registration used to access the Services. Content means any data, text, images, code, files, or other information uploaded, transmitted, stored, or processed using the Services.

3. Prohibited Activities

You may not use the Services for any purpose other than the purpose for which we make the Services available. Prohibited activities include, without limitation:

a. Illegal activity

• Using the Services to commit, facilitate, or promote illegal acts, including fraud, theft, trafficking in stolen property, or distribution of illegal content.

b. Unauthorized access and interference

• Attempting to gain unauthorized access to any system, account, or network.
• Scanning, probing, or testing the vulnerability of any system without prior written permission.
• Interfering with, disrupting, degrading, or denying service to other users or systems.

c. Hacking, malware, and exploitation

• Developing, distributing, or using malware, ransomware, viruses, worms, trojans, or other harmful code.
• Hosting, distributing, or linking to exploit code or tools designed to defeat security controls.

d. Automated and bulk activity

• Systematically retrieving, scraping, harvesting, or copying data to build a database, feed, or dataset without prior written permission.
• Using bots, spiders, scrapers, crawlers, or other automated means to access or interact with the Services in a manner that imposes an undue load on our systems.

e. Spam and unsolicited messaging

• Sending bulk, unsolicited, deceptive, or harassing messages, including spam, phishing, spoofing, or other forms of unsolicited commercial communication.

f. Abuse of resources

• Using the Services for cryptocurrency mining, distributed computing, or other resource intensive tasks not expressly permitted by Xpress Computer Solutions.
• Running processes that consume excessive CPU, memory, disk, or network resources in a way that harms other customers.

g. Fraud, deception, and impersonation

• Misrepresenting your identity or affiliation, impersonating another person or organization, or creating false accounts.
• Using the Services to trick, defraud, or mislead Xpress Computer Solutions or other users.

h. Intellectual property and content violations

• Uploading, hosting, or distributing content that infringes copyrights, trademarks, trade secrets, or other intellectual property rights.
• Using the Services to facilitate piracy or unauthorized distribution of copyrighted works.

i. Privacy and data misuse

• Collecting, storing, or sharing personal data in violation of applicable law or without proper consent.
• Using the Services to stalk, harass, or invade the privacy of others.

j. Circumvention and evasion

• Attempting to bypass usage limits, rate limits, access controls, or security measures.
• Using proxies, VPNs, or other methods to evade enforcement or to conceal malicious activity.

k. Commercial misuse and resale

• Reselling, sublicensing, or repackaging the Services without prior written authorization.
• Using the Services to provide competing services to Xpress Computer Solutions customers without a written agreement.

4. Permitted Activity Subject to Limits

Permitted uses remain subject to reasonable limits and to our right to suspend or terminate activity that harms the Services or other users. Permission from Xpress Computer Solutions is required for any activity that would otherwise be prohibited by this AUP.

5. Enforcement and Remedies

If we reasonably believe you have violated this AUP, we may take any action we deem appropriate, including:

• Issuing warnings.
• Temporarily suspending or permanently terminating access to the Services.
• Throttling, blocking, or filtering traffic that violates this policy.
• Removing or disabling access to content that violates this policy.
• Pursuing civil remedies and cooperating with law enforcement, including disclosing account and usage information when required by law or to protect our rights.

We will make reasonable efforts to notify account holders before suspension or termination when feasible. We are not liable for damages resulting from enforcement actions taken in good faith.

6. Reporting Abuse

To report suspected abuse, security incidents, or violations of this AUP, contact abuse@xpresscomputersolutions.com. Provide relevant details such as timestamps, IP addresses, account names, and a description of the activity.

7. Appeals

If your access is suspended or terminated and you believe the action was taken in error, contact support@xpresscomputersolutions.com with a clear explanation and any supporting evidence. We will review appeals in a reasonable time frame.

8. Cooperation with Law Enforcement

We may preserve and disclose account and usage information to law enforcement or other third parties when required by law or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

9. Limitation of Liability

To the maximum extent permitted by law, Xpress Computer Solutions is not liable for any indirect, incidental, special, punitive, or consequential damages arising from enforcement of this AUP or from your use of the Services. Nothing in this AUP limits liability for fraud, willful misconduct, or gross negligence.

10. Changes to This Policy

We may update this AUP from time to time. We will post the revised policy on our website and indicate the effective date. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

11. Governing Law and Venue

This AUP is governed by the laws of the State of Oklahoma without regard to conflict of law principles. Any dispute not subject to mandatory small claims procedures or other statutory remedies shall be brought in the state or federal courts located in Tulsa County, Oklahoma.

1. Coverage

This limited warranty covers defects in materials and workmanship in the specific parts and labor provided by Xpress Computer Solutions for a period of one (1) year from the date the service is completed. Coverage applies only to the parts replaced and the labor performed by Xpress Computer Solutions and does not extend to the entire device unless expressly stated on the service receipt.

2. Exclusions (What Is Not Covered)

This warranty does NOT cover any loss, damage, defect, or failure caused by or resulting from:

• Acts of God and environmental events, including lightning strikes, storms, floods, fire, or other natural disasters.
• Electrical events, including power surges, brownouts, incorrect voltage, or faulty wiring not caused by Xpress Computer Solutions.
• Physical damage occurring after the repair, including drops, impacts, crushing, or other trauma.
• Liquid exposure occurring after the repair, including spills, immersion, condensation, or corrosion.
• Unauthorized repairs or modifications, including tampering, attempted self-repair, or service by third parties.
• Software, data, or operating system issues, including data loss, corruption, malware, viruses, or user-installed software problems unless directly and solely caused by our repair.
• Improper use or installation, use with incompatible accessories, or operation outside recommended environmental or electrical conditions.
• Normal wear and tear or consumable items such as batteries unless specifically replaced by us and listed on the receipt.
• Pre-existing conditions or damage not caused by our repair work.
• Cosmetic damage such as scratches, dents, or finish wear unless directly caused by our repair and documented at pickup.

3. Claim Procedure and Customer Obligations

• Notify Xpress Computer Solutions within 30 days of discovering the alleged defect.
• Present the device and the original service receipt or proof of service at an Xpress Computer Solutions location or follow instructions provided by our support team for remote or on-site follow up.
• Cooperate with inspection and diagnostic procedures requested by Xpress Computer Solutions.
• Customers must back up all data and remove personal information before submitting a device for warranty evaluation; Xpress Computer Solutions is not responsible for data loss.
• If inspection confirms a covered defect, Xpress Computer Solutions will, at its option, repair or replace the affected part or refund the original repair charge for that part and labor. If the defect is not covered, we will provide an estimate and obtain authorization before performing additional work.

4. Remedies; Limitations of Liability; Exclusive Remedy

• The remedies provided under this warranty are the customer's sole and exclusive remedies and Xpress Computer Solutions' entire liability for breach of this warranty.
• To the maximum extent permitted by law, Xpress Computer Solutions' aggregate liability for any claim arising out of or relating to the repair or this warranty shall be limited to the amount actually paid by the customer for the specific repair or service that is the subject of the claim.
• This limitation does NOT apply to liability resulting from fraud, willful misconduct, or gross negligence.
• To the extent permitted by law, Xpress Computer Solutions is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages including but not limited to loss of data, loss of business, lost profits, downtime, or business interruption.

5. Conspicuous Disclaimer of Implied Warranties

TO THE EXTENT PERMITTED BY OKLAHOMA LAW, XPRESS COMPUTER SOLUTIONS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. Where such disclaimers are not permitted by applicable law, any implied warranties are limited in duration to the duration of this express limited warranty.

6. Time to Bring Suit / Statute of Limitations

Any action arising out of or relating to this warranty or the repair must be commenced within the time period allowed by applicable Oklahoma law. For clarity, and to the extent applicable, this generally means within five (5) years for written contract claims under Oklahoma law unless a different statutory period applies.

7. Arbitration; Small Claims; Governing Law; Venue

• Customers may pursue claims in small claims court where permitted by law without first using arbitration.
• Except for small claims or where prohibited by law, disputes may be resolved by binding arbitration under rules agreed at the time of dispute; arbitration terms, if any, will be provided separately and must comply with applicable statutes.
• This warranty is governed by the laws of the State of Oklahoma without regard to conflict of law principles. Any court action not subject to arbitration or small claims procedures shall be brought in the state or federal courts located in Tulsa County, Oklahoma.

8. General Provisions

• Transferability. This warranty is transferable to a subsequent owner only if the device retains the same serial number and the original service receipt is provided; transfer may be subject to a fee.
• Parts. Replaced parts may be new or refurbished and may include third-party parts. Replaced parts become the property of Xpress Computer Solutions unless otherwise required by law.
• Modification. No employee, agent, or representative may modify this warranty except by a written instrument signed by an authorized officer of Xpress Computer Solutions.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

1. Customer Backup Obligation

You are solely responsible for creating and verifying a complete backup of all data, files, accounts, passwords, and settings before submitting any device for service. Data loss is an inherent risk of repair and diagnostic work. Do not rely on Xpress Computer Solutions to preserve or protect your data.

2. Data Recovery and Backup Services (Best-Effort)

If you request that Xpress Computer Solutions attempt to back up or recover data, we will perform a best-effort attempt using commercially reasonable methods. You acknowledge that backup or recovery of data from failing, physically damaged, or corrupted storage devices cannot be guaranteed. Attempted recovery may further degrade a failing device. Xpress Computer Solutions does not guarantee successful backup or recovery.

3. Limitation of Liability for Data Loss

Except as required by applicable law, Xpress Computer Solutions shall NOT be liable for any loss, corruption, or disclosure of data, programs, or user content that may occur during service, diagnostics, repair, testing, transport, or storage. This limitation does not apply to liability arising from Xpress Computer Solutions' proven fraud, willful misconduct, or gross negligence.

4. Repair Risks and Acknowledgment of Hazards

Electronic repairs and diagnostics involve risks. By authorizing service you acknowledge and accept that:

• Opening or servicing a device may cause cosmetic or structural damage.
• Repairs may reveal pre-existing damage.
• Certain repairs, particularly board-level work on devices with prior liquid exposure, may result in the device failing to power on or otherwise becoming inoperable.

You authorize Xpress Computer Solutions to proceed with repairs despite these risks.

5. Abandonment, Storage Fees, and Disposition

If you fail to collect your device within 30 days after we notify you that service is complete, or within 30 days after our last documented attempt to contact you, the device will be considered abandoned. We will make reasonable, documented attempts to contact you before treating a device as abandoned. If the device is deemed abandoned, Xpress Computer Solutions may charge and collect reasonable storage fees and may dispose of, recycle, or sell the device or its components to recoup unpaid service and storage costs. Proceeds, if any, will be handled in accordance with applicable law.

6. Manufacturer Warranties and Warranty Seals

Servicing your device may void the manufacturer's warranty. Xpress Computer Solutions is not an authorized service provider for all manufacturers and is not responsible for any manufacturer warranty that is voided by third-party service. If you wish to preserve a manufacturer warranty, confirm manufacturer authorization requirements before authorizing third-party repairs.

7. Customer Notice

By proceeding with service, you acknowledge that you have been advised to back up your data and that you accept the risks described above. For repairs where data retention is critical, obtain a verified backup prior to service and retain proof of that backup.